According to a report from KOMO News in Seattle, complaints against moving companies are becoming more and more common. Customer Susan Frey has taken her recent moving issue to the Better Business Bureau (BBB), stating that roughly half of her possessions never made it to Seattle from Indiana.
Frey has also complained of damage to some of her items that did make it to her new home safely. The upset customer claims that the agreement she made with her moving company was “all verbal” until she received the email receipt. When she arrived at her destination, she had to buy certain items to fill her new apartment–this option was cheaper than hiring another company to retrieve the rest of her belongings.
Cases like this are troubling for professionals in the moving industry. The rise of dishonest moving practices makes research even more important before your move. At Movers.com, we provide customers with the tools they need to do their homework. Our vast network of moving companies features reliable movers who offer a variety of services, all licensed and registered with the BBB.
David Quinlan from the BBB urges prospective customers to “get everything on paper… and read every single word.” We strongly advise customers to obtain a written agreement from the moving company they plan to hire. This document should outline everything from contractual obligations to policies and pricing, as well as an estimated timeline of pickup, transit, and delivery.
We know there are trustworthy moving companies out there who practice honest moving services. We work with many of them. But unfortunately, customers must investigate further to avoid the types of scams we hear about so often. This is why Movers.com is a prospective customer’s best friend.
As for Ms. Frey, we believe she did the right thing. Though she was forced to purchase many of the items her movers left behind, she insisted, “I’m not looking for money–I just don’t want someone else to go through this. It’s just not right.”
Of course, she also added, “Karma’s going to come back to bite ‘em.”
FURTHER READING: Find out how to file a complaint against a moving company.